Island Spas Warranty

ISLAND SPAS™ WARRANTY

 Please take a moment to register your warranty. You can register online at http://www.artesianspas.com, click on owner login or mail in the warranty registration card attached to this manual.

For warranty information outside of the USA and Canada, please refer to your country’s Artesian Spas’™ Distributor.  

Your first resource for warranty work, questions or claims is through the factory authorized Artesian Spas dealer you purchased the product from. Your dealer will support you for the life of your product and will have the best recommendation for service, water care, maintenance and repairs.

General provisions applicable to all parts covered by this warranty.

1.   The spa must be set on a solid level surface that is sufficient to support the entire length and width of the spa. Standard building practices must be followed. Damage caused by failure to have a leveled and supported foundation under the spa is not covered under warranty. The manufacturer does not warrant problems associated with prolonged exposure to the sun and/or use of any sanitization or ozone system not approved by the manufacturer.                    

2.     Any alteration to any system, either electrical, plumbing, or mechanical, or overuse of chemicals, or any other problems caused by external sources are not covered under warranty. Other exclusions may apply, see limitations for details.

3.     Damage caused by acts of nature, poor water chemistry, and/or improper maintenance will not be covered under this warranty. Alterations or replacements of components installed in the spa that are not purchased and/or approved by the MANUFACTURER, including incorrect wiring, will terminate the complete spa warranty.

 4.     The warranty period starts either the day of delivery to the customer or twelve (12) months from the date of manufacturing, whichever date comes first.  

PERFORMANCE  

In the event of any defect covered by this LIMITED warranty, a May Manufacturing LLC, authorized agent will correct such defect within the terms and conditions contained herein. There will be no charge for parts or labor within the above terms. However, travel charges that occur will not be covered under terms and conditions by the warranty. If it is determined by May Manufacturing LLC that the repair of the product is not feasible, a replacement spa equal to the value of the original purchase price will be provided. Cost for removal of the defective spa and delivery and installation of the replacement spa is the responsibility of the homeowner and will not under any circumstances be covered by May Manufacturing, LLC dba Artesian Spas™.  

LIMITATIONS

This warranty is void if this Island Spas Elite™ spa has been subjected to alteration, misuse, or repairs have been performed by anyone other than an authorized agent of May Manufacturing LLC. Misuse or abuse is defined as: use of the spa in a nonresidential application, water temperature outside the range of 32 °F to 110 °F, damage caused by clogged or dirty filter cartridges, damage to the spa from an absence of a hard cover, damage to components from improper pH, use of any type of acid, or from chemical imbalance. ACTS OF NATURE are not covered under this warranty. NOTE: Warranty on 50 Hz spas excludes labor. (Outside US and Canada)  

LIFETIME STRUCTURE WARRANTY

Island Spas carry a lifetime structure warranty. The structure is defined as the fiberglass backing of the acrylic surface. The manufacturer warrants the spa against loss of water due to a defect in the spa structure, for the lifetime of the spa. In the event of a defect in the material and/or workmanship, the spa structure will be repaired or replaced at the discretion of the manufacturer.  If the spa structure is defective and must be replaced, it will be returned to the factory. The original, installed equipment (this includes the frame, skirt, and all equipment) will be reinstalled. If new equipment is desired, there will be additional charges to the customer. If the frame and/or skirt of the spa has been badly damaged, there will be additional charges to the spa owner for repairs or replacement. When a spa needs to be returned to the factory for repair, the cost of one way freight to the company will be at the spa owner’s expense. The manufacturer will not pay for removal, installation, cranes, construction, deconstruction, or any other cost associated with access, egress, or ingress, of the spa at the customer’s home. The manufacturer reserves the right to an on-site inspection by its authorized representative. In the unlikely event a shell or spa must be replaced, all warranties (shell, surface, electrical and plumbing) date back to the original start date of the warranty.

OTHER ITEMS NOT COVERED IN THIS WARRANTY  

Some items are not covered in this warranty. These items either have a different warranty, or are warranted through the manufacturer of that item.  

STEREO AND STEREO COMPONENTS  

The stereo and stereo components, including speakers, Bluetooth, subwoofer, stereo power supply, wire harness and remote control are covered for 30 days from the original start date of the warranty. The warranty period starts either the day of delivery to the customer or twelve (12) months from the date of manufacturing, whichever date comes first. Please note: Warranty coverage for both parts and labor is covered for 30 days only. Parts, not labor, will be covered for one year from date of installation. This warranty does not cover damage to a stereo or stereo component from abuse, poor reception, or damage caused by putting a wet CD into the stereo. If a stereo is replaced under this warranty, the manufacturer reserves the right to replace the unit with another like unit, but not necessarily the same stereo manufacturer. No spa will be replaced for a failed stereo as the stereo does not affect the performance of the spa. NOTE: For all operating instructions see the stereo manufacturer’s owner’s manual included with the spa.  

OZONE/AOP

The ozone or AOP unit is covered for one year from the original start date of the warranty. The warranty period starts either the day of delivery to the customer or twelve (12) months from the date of manufacturing, whichever date comes first.  

SPA COVER  

The spa cover manufacturer warrants the spa cover skin for one year from the original start date of the warranty. The warranty period starts either the day of delivery to the customer or twelve (12) months from the date of manufacturing whichever date comes first. Do not return the spa cover to the manufacturer. This will delay the replacement or repair of the cover. The spa manufacturer is not responsible for lost covers.  

LIGHTING

The lighting is guaranteed to work upon delivery only. There is no warranty covering the lighting.  

WHAT IS NOT COVERED UNDER THE WARRANTY The following is a general overview of non-warranty items and work. This is not an all-inclusive list.  

  •  Diagnosis of Spa Problems
  • Fuses
  • Light Bulbs of Any Kind
  • Removing a Spa from a Structure
  • Pillows
  • Filters
  • Chemical Misuse/ Damage
  • Filter Lids
  • Any part Not purchased from Artesian Spas™ 
  • Jet Inserts
  • Valve Handles
  • Pump Seals
  • Draining and filling the Spa
  • Acts of Nature
  • Travel Charges
  • Cabinet Screws
  • Incorrect Wiring
  • Shipping Charges
  • The manufacturer will not pay for removal, installation, cranes, construction, de-construction, or any other cost associated with access, egress, or ingress, of the spa at the customer’s home.

DISCLAIMER

May Manufacturing LLC dba Artesian Spas, or its agents shall not be liable for any injury, cost or other damage, whether incidental or consequential, arising out of any defect covered by the LIMITED WARRANTY. The liability of May Manufacturing, LLC dba Artesian Spas™ under this LIMITED WARRANTY shall not exceed the original amount paid for the spa.  

LEGAL REMEDIES

This LIMITED WARRANTY gives specific rights, and other rights that may apply and will vary from state to state.  

Non-transferability of Warranties

THIS WARRANTY IS GIVEN ONLY TO THE ORIGINAL OWNER, AND TERMINATES UPON TRANSFER OF OWNERSHIP. COMMERCIAL APPLICATIONS ARE EXCLUDED FROM THIS AND ALL WARRANTIES. Any alteration of the spa that has not been pre-authorized by the manufacturer will void all warranties. If the manufacturer approves an alteration, verify that this alteration is covered under warranty. Damage caused by moving a spa that is blocked in or that has been recessed, along with additional charges for labor, is not covered by this warranty

SURFACE WARRANTY

Standard 5yr, (Applies to Essential and Luxury models)

Elite™ 7yr, (applies to Elite models or those purchased with the “Elite Warranty Option”)

The spa surface is described as the exposed acrylic material finish. The manufacturer warrants the spa surface to be free from defects in the material and workmanship, such as blistering, cracking, or delaminating, this does not cover micro-crazing, under normal use and maintenance for a period of seven years from the original date of the warranty.  Normally problems associated with material and workmanship can and will be repaired. If the spa surface is repaired, the repair is limited to the affected area only, and there is no guarantee against discoloration or fading. The decision to repair will be made by the manufacturer and its field representative after a review of the facts, pictures, or any other data presented by the dealer or customer. In all cases, pictures of the affected area and foundation of the spa must be provided before any decisions to repair or replace can be made. In the unlikely event a shell or spa must be replaced, all warranties (shell, surface, electrical and plumbing) date back to the original date of installation. If it is determined that the surface is to be replaced, the same conditions and terms as outlined in the structure warranty will apply.  

ELECTRICAL WARRANTY

Standard 3yr, (Applies to Essential and Luxury models)

Elite™ 5yr, (applies to Elite models or those purchased with the “Elite Warranty Option”)

Electrical components are described as the pumps, control pack including the heater and topside user controls.

The MANUFACTURER warrants the stated electrical equipment to be free from defect in material and workmanship for five years from the original start date of the warranty. The warranty period starts either the day of delivery to the customer or twelve (12) months from the date of manufacturing, whichever date comes first.

The stereo, speakers, L.E.D. lighting, and AOP or other Watercare components are not included in this warranty but are covered under a separate warranty. Damage caused by acts of nature, poor water chemistry, and/or improper maintenance will not be covered under this warranty.Alterations or replacements of components installed in the spa that are not purchased and/or approved by the MANUFACTURER, including incorrect wiring, will terminate the complete spa warranty.  

PLUMBING WARRANTY

Standard 3yr, (Applies to Essential and Luxury models)

Elite™ 5yr, (applies to Elite models or those purchased with the “Elite Warranty Option”)

The plumbing is described as all piping, jet bodies, valve bodies and air controls. The manufacturer warrants all plumbing for a period of five years from the original start date of the warranty. Should a repair become necessary, the manufacturer will not pay for removal, installation, cranes, construction, de-construction, or any other cost associated with access, egress, or ingress, of the spa at the customer’s home.

Jet internals, valve handles, and other such items are regular maintenance items. They are covered for the item only, labor is not covered for these items.